If you receive an item and you wish to return it,  please make sure that it has not been opened, and all the external packaging is undamaged. Unfortunately we will not accept returns which may have been used for hygiene reasons. Please ensure the return is completed within 7 days of receiving the item. Exchanges are welcome for 28 days after receiving the item.  KC Markets UK Ltd will provide a store credit voucher so you can purchase another item on the site once the original item is returned. In the unlikely event that you open an item, and it is not what you ordered, or is faulty; then please commence the returns process within 2 days of receipt- our apologies in advance.